Return policy
“If you are unsatisfied with the received product or encounter any quality issues, you may apply for a return under the following conditions:”
Please contact our customer service team within 14 calendar days after receiving the goods and provide relevant order information.
Items must be in original condition with no damage, breakage or signs of use and must be returned in their original packaging.
Refund process
Once your return request is approved, we will guide you through the return process and inspect the returned merchandise upon receipt.
If the returned item complies with the return policy, we will process the refund as soon as possible.
Refunds will be made according to your original payment method and will usually be completed within 7 working days after approval.
Shipping and handling charges
If you need to return an item, shipping costs will be borne by you unless there is a shipping error or item quality issue.
In some cases, a processing fee may apply. We will provide this information when you submit your return request.
Special circumstances
For individual customizations or special orders, full refunds may not be available. Please read the product description carefully and consult the customer service team service@honesttradingltd.com to understand the relevant policies before purchasing.
return time
The refund time is 5-8 working days and will be returned to your account via the original route.
The above constitutes basic information regarding the refund terms for HONEST CONCEPT TRADING LIMITED website products. If you have any further questions or concerns, please feel free to contact our customer service team. Thank you for your support and we look forward to providing you with the best shopping experience!
Contact us
Tel: +852 8192 5487
Email:service@honesttradingltd.com
Address:ROOMS 1318-19 13/F HOLLYWOOD PLAZA 610 NATHAN ROAD MONGKOK KL